How do I find my Access Code?
Your Access Code is located on the team flyer or an email provided by your Coach. If you cannot find your Access Code, contact your Coach or email us for support.
Why isn't my Access Code working?
Be sure there are no errors entering the Access Code. If you are still unable to login, check your store's closing date. The Access Code will no longer work if the store has been closed.
Can I place my order late?
Unfortunately, we cannot accept orders past your store's closing date.
What credit/debit cards are accepted in my store?
All major credit cards are accepted.
How will I know when my order has been placed?
We will send you an email confirmation after your order has been submitted.
Can I make changes to my order after it has been placed?
Yes, you can make adjustments to your order prior to store closing. Please send us an email and we will revise it. If the purchase amount is lower, we will refund your credit card. If the purchase amount is higher, we will require payment to cover the difference.
When will my order ship?
Please allow 3-4 weeks after the store closes for your order to ship. Many of the items sold in your store are decorated. These items take time to produce.
Where will my order ship?
Your order will ship directly to your Coach for distribution. At times Coaches arrange for instore pick-up in which details will be provided.
Who should I contact if I have a product issue after I've received my order?
Communicate your concern to your Coach. They can get in touch with their Sales Rep to ensure we get the problem solved. If you need additional support, please email us.